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Support Article

Unable to attach files that are greater than 25 MB to cases

SA-101091

Summary



Unable to attach a file with a size greater than 25 MB. The system stops processing while uploading the file.


Error Messages



Not Applicable


Steps to Reproduce



Attach a file greater than 25 MB to a case.


Root Cause



A defect or configuration issue in the operating environment.
An env parameter present in the prconfig.xml file was set incorrectly.


Resolution



Make the below change in the prconfig.xml file:

<env name="Initialization/MaximumFileUploadSizeMB" value="30" />

Published July 28, 2020 - Updated December 2, 2021

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