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Support Article

Unable to attach non-image files in mobile browser

SA-105990

Summary



When attaching content to a case in a mobile browser, the user can only attach image files.


Error Messages



Not Applicable


Steps to Reproduce

  1. Run a case in a mobile browser.
  2. Add an attachment through Recent attachments.


Root Cause



A defect in Pegasystems’ code or rules.
Earlier the client's requirement (earlier) was only images. Hence, all the other options were unavailable.



Resolution



This feature is implemented in Pega Platform 8.1.8.
Suggest Edit

Published June 16, 2020 - Updated December 2, 2021

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