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Support Article

Unable to attach non-image files in mobile browser



When attaching content to a case in a mobile browser, the user can only attach image files.

Error Messages

Not Applicable

Steps to Reproduce

  1. Run a case in a mobile browser.
  2. Add an attachment through Recent attachments.

Root Cause

A defect in Pegasystems’ code or rules.
Earlier the client's requirement (earlier) was only images. Hence, all the other options were unavailable.


This feature is implemented in Pega Platform 8.1.8.
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Published June 16, 2020 - Updated December 2, 2021

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