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Support Article

Unable to attach PDF file to work object



A flow is configured with a Utility shape to attach a PDF file to a case. While running the flow, error occurs when attaching the file.

Error Messages

.pxAttachName: You can not attach PDF files

Steps to Reproduce

  1. Configure a flow to attach a PDF file.
  2. Run the flow.

Root Cause

An issue in the custom application rules.
The CallVirusCheck referred to a decision table rule to determine valid file types. The decision table rule did not include the PDF file type.


As a local-change, update the decision table rule to include the PDF file type.
Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

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