Support Article
Unable to attach PDF file to work object
SA-76195
Summary
A flow is configured with a Utility shape to attach a PDF file to a case. While running the flow, error occurs when attaching the file.
Error Messages
.pxAttachName: You can not attach PDF files
Steps to Reproduce
- Configure a flow to attach a PDF file.
- Run the flow.
Root Cause
An issue in the custom application rules.
The CallVirusCheck referred to a decision table rule to determine valid file types. The decision table rule did not include the PDF file type.
Resolution
As a local-change, update the decision table rule to include the PDF file type.
Published August 15, 2019 - Updated October 8, 2020
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