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Support Article

Unable to attach PDF files in Mobile View

SA-99416

Summary



Unable to attach PDF files in Mobile View. The system allows only image files to be attached.


Error Messages



Not Applicable


Steps to Reproduce



Use the pyAttachcontent control to create a case from a mobile device for an application with Attachment feature. In the Browse options, the user cannot select files other then images.


Root Cause



This issue was determined to be a product enhancement request.


Resolution



This issue is addressed in the 8.2.6 patch release.

Published April 8, 2020 - Updated December 2, 2021

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