Support Article
Unable to attach PDF files in Mobile View
SA-99416
Summary
Unable to attach PDF files in Mobile View. The system allows only image files to be attached.
Error Messages
Not Applicable
Steps to Reproduce
Use the pyAttachcontent control to create a case from a mobile device for an application with Attachment feature. In the Browse options, the user cannot select files other then images.
Root Cause
This issue was determined to be a product enhancement request.
Resolution
This issue is addressed in the 8.2.6 patch release.
Published April 8, 2020 - Updated December 2, 2021
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