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Support Article

Unable to attach PDF files in Mobile View



Unable to attach PDF files in Mobile View. The system allows only image files to be attached.

Error Messages

Not Applicable

Steps to Reproduce

Use the pyAttachcontent control to create a case from a mobile device for an application with Attachment feature. In the Browse options, the user cannot select files other then images.

Root Cause

This issue was determined to be a product enhancement request.


This issue is addressed in the 8.2.6 patch release.

Published April 8, 2020 - Updated December 2, 2021

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