Support Article

Unable to authenticate CSHCMgr after CS for HC install

SA-36138

Summary



User have installed Pega 7.2.2 and then frameworks like HealthCare Industry Foundation (HCIF) 7.23, Customer Relationship Management (CRM) 7.22 and Customer Service for Healthcare (CSHC) 7.22.

An error is getting thrown upon login into the CSHC 7.22.


Error Messages



2017-03-29 15:49:23,869 [ WebContainer : 1] [ STANDARD] [ ] [ PegaRULES:07.10] (mgmt.base.RequestorPassivation) ERROR | - Unable to reset requestor; terminating.
com.pega.pegarules.pub.context.InvalidApplicationReferenceException: No such Rule-Application instance: PegaX125010:07.22


Steps to Reproduce



1. Install Pega 7.2.2 and then frameworks like HCIF 7.23, CRM 7.22 and CSHC 7.22 in the same order.
2. Try login into CSHC 7.22.
3. Observe an error.


Root Cause



A defect or configuration issue in the operating environment: CSHC 7.22 is not compatible with HCIF 7.23.

Resolution



Perform the following local-change:

1. Install Pega 7.2.2.
2. Install
HCIF 7.22 instead of 7.23.

Published April 6, 2017 - Updated April 27, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.