Unable to authenticate CSHCMgr after CS for HC install
SummaryUser have installed Pega 7.2.2 and then frameworks like HealthCare Industry Foundation (HCIF) 7.23,
Customer Relationship Management (CRM) 7.22 and
Customer Service for Healthcare (CSHC) 7.22.
An error is getting thrown upon login into the CSHC 7.22.
Error Messages2017-03-29 15:49:23,869 [ WebContainer : 1] [ STANDARD] [ ] [ PegaRULES:07.10] (mgmt.base.RequestorPassivation) ERROR | - Unable to reset requestor; terminating.
com.pega.pegarules.pub.context.InvalidApplicationReferenceException: No such Rule-Application instance: PegaX125010:07.22
Steps to Reproduce1. Install Pega 7.2.2 and then frameworks like HCIF 7.23, CRM 7.22 and CSHC 7.22 in the same order.
2. Try login into CSHC 7.22.
3. Observe an error.
Root CauseA defect or configuration issue in the operating environment:
CSHC 7.22 is not compatible with HCIF 7.23.
ResolutionPerform the following local-change:
1. Install Pega 7.2.2.
HCIF 7.22 instead of 7.23.
Published April 6, 2017 - Updated April 27, 2017