Support Article

Unable to build SAML2 Authentication request



Unable to process the SAML WebSSO request when testing SAML 2.0 SSO Authentication.

Error Messages

Unable to build SAML2 Authentication request : trusted certificate entries are not password-protected

Steps to Reproduce


Root Cause

Incorrect system behavior is observed when user tries to test SAML 2.0 SSO Authentication.


Perform the following local-change:
Disable request signing on the SAML authentication profile.

Published April 12, 2017 - Updated May 4, 2017

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