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Support Article

Unable to change Composites in Interaction driver

SA-14541

Summary



Using CSHC 7.1.4, PegaCS 7.1.4 on Pega 7.1.8, changes made through the Composite tab on the Interaction Driver rule do not take effect at runtime.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open the interaction driver coupled to the interaction of interest.
  2. Click the composite tab.
  3. Modify the Default Tab in the dropdown and a particular tab name.
  4. Save the updated Interaction Driver.
  5. Launch the interaction to review the updates and notice that there has been no effect from the changes.


Root Cause



Interaction Portal composites are now UI driven. To update the composite layout and behavior one needs to modify the corresponding composite container.


Resolution



The Customer Service Implementation guide describes how to modify the composite appearance.
https://pdn.pega.com/documents/pega-customer-service-for-healthcare-714-implementation-guide
(Sections of interest are 3-11 and 11-4)
Suggest Edit

Published October 5, 2015 - Updated December 2, 2021

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