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Support Article

Unable to circumstance the report definition



Clinking a link in the report browser opens the base rule instead of a report definition. Circumstancing is done based on the OperatorID's skill name. It is a multivariate circumstancing that uses circumstance template and circumstance definition.

Error Messages

Not Applicable

Steps to Reproduce

  1. Circumstance a report definition based on the OperatorID skill name using multivariate circumstancing.
  2. Create a short cut for the report definition so that it can opened from the report browser.
  3. Log in to the report browser, and click the shortcut.

Root Cause

A defect in Pegasystems’ code or rules.
Decision circumstancing works with primary page but not with the step page.


Perform the following local-change:
Use property-based circumstance instead of multivariate circumstancing, that is OperatorID.XXXX, and give appropriate value for the circumstance report.

Published March 12, 2016 - Updated October 8, 2020

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