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Support Article

Unable to click the Navigation menu



Unable to click the Navigation menu. This occurs post upgrade to Microsoft Windows 10.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Upgrade form Microsoft Windows 7 to Microsoft Windows 10
  2. Create a Navigation menu on click of a link
  3. Click on the link Using a touch screen laptop

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change:

Navigate to Chrome://flags and disable touch events

Note: FDBK-13582 and FDBK-13640 are raised for similar issues.

Published March 8, 2018 - Updated October 8, 2020

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