Support Article

Unable to close the pop-up after selecting Warm Transfer with In

SA-27130

Summary



Unable to close the pop-up after selecting Warm Transfer with Interaction, but not proceeding to click Submit.


Error Messages



Not Applicable


Steps to Reproduce



1. Agent receives call from customer; Agent selects Warm Transfer with interaction.
2. Pop-up displays reason and comment for transfer; Agent decides to cancel Transfer; no option to close the pop-up.


Root Cause



The issue is a Pegasystems Bug or Enhancement. Close button was added to window or section.

Resolution



Apply HFix-28671.

Published August 23, 2016 - Updated September 6, 2016

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