Unable to close the pop-up after selecting Warm Transfer with In
SummaryUnable to close the pop-up after selecting Warm Transfer with Interaction, but not proceeding to click Submit.
Error MessagesNot Applicable
Steps to Reproduce1. Agent receives call from customer; Agent selects Warm Transfer with interaction.
2. Pop-up displays reason and comment for transfer; Agent decides to cancel Transfer; no option to close the pop-up.
Root CauseThe issue is a Pegasystems Bug or Enhancement.
Close button was added to window or section.
Published August 23, 2016 - Updated September 6, 2016