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Support Article

Unable to close the tab without Warning message



Users are unable to close the tab of a work form without getting the warning message about closing a work item with unsaved changes. Application developers have enabled tabbed mode for the Case Manager portal so that application users can open the cases in a new tab. When application users click the Dashboard, a new tab opens. When they close this tab, it warns them to save the work object.

Error Messages

You are about to close an open work item which has changes that have not been saved.

Steps to Reproduce

  1. Open a work form in the Case Manager portal. The work form has tabbed mode enabled.
  2. Click the Dashboard to see a new tab open.
  3. Close the tab and get the warning message about unsaved changes.

Root Cause

A defect or configuration issue in the operating environment 


See the following Support Articles:
SA-10159, Confirm popup window window appears before the work item is open
SA-7547, Pop up message to save the data appear in view mode,​

Suggest Edit

Published September 28, 2015 - Updated October 8, 2020

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