Support Article

Unable to Complete archive, an error occurred

SA-27558

Summary



Issues occur when purging or archiving work objects. Few work objects under some of the applications do not get archived.

Error Messages






**Date and time**,972 [   PegaRULES-Batch-2] [  STANDARD] [  PegaRULES:06.01.01] (         internal.util.MoveLog) INFO
  -      Error: PegaArchiveException    ParFile.putPage(ClipboardPage, int)    Invalid clipboard stream detected in
module EmbeddedJar.nextPage(InstanceInfo, ClipboardPage).  Reason: duplicate entry: DATA-WORKATTACH-FILE ORG-CM-
SDSISSUETRACKING-WORK SDS-713!20160202T051031.455 GMT (DATA-WORKATTACH-FILE ORG-CM-SDSISSUETRACKING-WORK SDS-
713!20160202T051031.455 GMT)
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Steps to Reproduce



Run the purge or archive wizard for few work objects.

Root Cause



A utility was designed to create new work objects from resolved work objects. The attachments were not copied properly in the utility. They have reference to old work object. When the new and old work objects are eligible to be purged and archived, Purge and Archive processor tries to read attachments from the work objects. It finds that the attachment is already archived, and throws exception.

Resolution



Perform the following local-change:
  1. Correct the utility to copy attachments properly.
  2. Update the existing records to reflect the correct relationship between work object and its attachments.

Published September 2, 2016 - Updated September 16, 2016

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