Support Article

Unable to configure gadget using gadget manager



The user is unable to configure a gadget using gadget manager. JavaScript errors are received and the returned screen appears distorted.

Error Messages

The screen does not load on gadget manager for gadget configuration.

a. SCRIPT5007: Unable to get property 'd' of undefined or null reference
b. SCRIPT1002: Syntax error

Steps to Reproduce

Try to setup a gadget via Gadget manager.
Try to open a portal webpage which reference a PRPC gadget

Root Cause

A third-party product issue.
It was found the JSESSIONID cookie was missing from all requests from the client.


Cookies were not enabled on the application server. The application server administrator enabled cookies to resolve this issue.

Published September 1, 2016 - Updated September 11, 2016

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