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Support Article

Unable to connect to SFTP server location through File Listener



Files are added to the SFTP server in the pegafiletransfer/yourDirectory. Unable to access the SFTP server location from the File Listener in the  Pega application.

Error Messages

 [Data-Admin-Connect-FileListener: null] Invalid source location: [/usr/local/tomcat/work/sync-data/pegafiletransfer/yourFolder] does not exist. [/usr/local/tomcat/work/sync-data/pegafiletransfer/yourFolder] does not exist.
    at com.pegarules.generated.activity.ra_action_validateinfrastructure_e34ec71394e920c3b57c91ce6f306fdb.step5_circum0( ~[?:?]
    at com.pegarules.generated.activity.ra_action_validateinfrastructure_e34ec71394e920c3b57c91ce6f306fdb.perform( ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity( ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity( ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_pzfilelistenerconnectivitywrapper_e6a95a78702c3f2fae01129bbeed040d.step1_circum0( ~[?:?]
    at com.pegarules.generated.activity.ra_action_pzfilelistenerconnectivitywrapper_e6a95a78702c3f2fae01129bbeed040d.perform( ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity( ~[prprivate.jar:?]

Steps to Reproduce

Test the connection on the File Listener.

Root Cause

A defect or configuration issue in the operating environment.

The source file location specified is incorrect.

To access the location from within the Container on the application or Util node, use the below path:


To access the SFTP node outside the pega-web container, use the below path:


To access the location from outside the container on the application or the Util node, use the below path:



Perform the following local-change: 

Change the source location on the File Listener to

Published April 14, 2020 - Updated October 8, 2020

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