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Support Article

Unable to convert an email to PDF

SA-99432

Summary



Unable to convert an email to PDF.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create an HTML-Rule as below (for example, @baseclass.PdfCheck)

    <html>
                  <body>
                   <pre>&gt;&lt;br
                            &gt;</pre>

                  </body>
            </html>

     
  2. Execute @baseclass.pyViewAsPDF activity.

    HTMLStream: PdfCheck
    PDFName: PdfCheck.pdf


    With the above execution, PDF generation crashes.
Below is the sample HTML rule which contains the entire HTML generated out of Pega, which the user attempted to convert to PDF.

H. ET
DIALOGUE<br>ABCD&amp;EFG<br><br><br><br><br
>

Hallo "this is " World!



When the attached HTML is viewed in the browser, the body content displays as above. However, the PDF generation crashed.


Root Cause



A third-party product issue: PD4ML


Resolution



Apply HFix-59955.

Published February 17, 2020 - Updated October 8, 2020

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