Support Article

Unable to copy a value from read only field

SA-31349

Summary



User is unable to copy a value from read only text field on Verification portal.

When trying to paste it either pastes previous content or empty value. At times the paste takes more then 10 seconds to display the value. The behavior is inconsistent.


Error Messages



Not Applicable


Steps to Reproduce



1. Open Internet Explorer browser.
2. Copy the ID number from the application.
3. Paste it in Word Document

Note: Pasting takes a lot of time.


Root Cause



Reported issue is not related to PRPC as this is a feature of Word Document. This happens specifically when copied from Internet Explorer browser.

Resolution



Here’s the explanation for the reported behavior: 

As said that the reported issue is not related to PRPC as this is a feature of Word Document. However user tried changing some settings in Word Document and comparatively copying from Internet Explorer and pasting speed has improved. One must change the below values to "Keep Text Only"in Word Document.

Open Word Document > File > Options > Advance.




Refer the below link for more details:

https://support.office.com/en-us/article/Control-the-formatting-when-you-paste-text-20156a41-520e-48a6-8680-fb9ce15bf3d6#bm2



 

Published December 13, 2016 - Updated December 16, 2016

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