Unable to create and send new email as attachment in MS Outlook
Unable to create a new email and send it as an attachment during a correspondence, if a correspondence item is already attached to the work object.
Steps to Reproduce
- Generate and send an email using the @baseclass.SendEmailNotification activity
- Add the correspondence sent to the case using the Work-.CorrAttach activity
- Send a second email by selecting the email just sent from the case
- Open the attachment from MS Outlook
This is disabled to prevent an increasing number of nested attachments when a user selects the All option.
An enhancement request, FDBK-21837, has been created for consideration by Pega Product Management. This enables the correspondence to be attached when the All option is not used and a particular correspondence has been selected.