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Support Article

Unable to create and send new email as attachment in MS Outlook

SA-42931

Summary



Unable to create a new email and send it as an attachment during a correspondence, if a correspondence item is already attached to the work object.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Generate and send an email using the @baseclass.SendEmailNotification activity
  2. Add the correspondence sent to the case using the Work-.CorrAttach activity
  3. Send a second email by selecting the email just sent from the case
  4. Open the attachment from MS Outlook



Root Cause



This is disabled to prevent an increasing number of nested attachments when a user selects the All option.


Resolution



An enhancement request, FDBK-21837, has been created for consideration by Pega Product Management. This enables the correspondence to be attached when the All option is not used and a particular correspondence has been selected.





Suggest Edit

Published December 14, 2017 - Updated October 8, 2020

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