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Support Article

Unable to create any application based on CSFS 7.1.4



After recently installing a new copy of Pega 7.1.9 along with the frameworks: Financial Services Industry Foundation - FSIF 7.15, Pega Customer Service - PCS 7.1.4, Pega Service Case Manager for Financial Services 7.1.4, Pega Customer Service for Financial Services 7.1.4, errors occur when attempting to create an application based on the top most framework (CSFS 7.14) or (CS 7.1.4) using the New Application Wizard.

Error Messages The reference NewWrkMgrAccessGroup is not valid. Reason: this step has no step page and attempts to use a relative reference for the Repeat string list property
at com.pegarules.generated.activity.ra_action_cpmpostaeupdateaccessgroups_24c55ff6f7e70dd850da083b134e58c1.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(
at com.pegarules.generated.activity.ra_action_pyprepareframeworkassetsforgenerationpost_79c08ba0da431f31449b3d09635c8f33.step2_circum0(
at com.pegarules.generated.activity.ra_action_pyprepareframeworkassetsforgenerationpost_79c08ba0da431f31449b3d09635c8f33.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(
at com.pegarules.generated.activity.ra_action_pzprepareframeworkassetsforgeneration_7c912f6e5dbefa2412f621a7a030a3a2.step6_circum0

Steps to Reproduce

  1. Log in as casysadmin or cpmfssysadmin.
  2. Open the new application wizard.
  3. Select to build Customer Service 7.1.4 or Customer Service for FS 7.1.4. (implementation or framework).
  4. Click next through the remainder of the options. Application is not created and the log displays the error mentioned.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-24527.

Published January 31, 2016 - Updated December 2, 2021

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