Support Article
Unable to create case type
SA-89135
Summary
Error occurs when creating a case type.
Error Messages
.pyLabel: Create new record failed: No unlocked Rulesets/Versions found that are valid for this record. Unlock at least one Ruleset/Version that can contain records of this type..
Steps to Reproduce
- Click the 'Add a case type' option.
- Fill the details.
- Click Submit
Root Cause
An issue in the custom application code or rules.
Resolution
Perform the following local-change:
Use the out-of-the-box CSExpressSettings rule.
Published December 2, 2021
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