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Support Article

Unable to create case type

SA-89135

Summary



Error occurs when creating a case type.


Error Messages



.pyLabel: Create new record failed: No unlocked Rulesets/Versions found that are valid for this record. Unlock at least one Ruleset/Version that can contain records of this type..


Steps to Reproduce

  1. Click the 'Add a case type' option.
  2. Fill the details.
  3. Click Submit


Root Cause



An issue in the custom application code or rules.


Resolution



Perform the following local-change:
Use the out-of-the-box CSExpressSettings rule.

 

Published December 2, 2021

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