Support Article

Unable to create cases



After upgrading to Pega Platform 7.2.1, when attempting to create a case from Designer Studio an error is seen on screen and the case creation does not complete.

Error Messages

Error in logs:
Caused by: java.lang.AbstractMethodError: org.apache.tomcat.dbcp.dbcp.DelegatingCallableStatement.setNString(ILjava/lang/String;)V 

Steps to Reproduce

  1. Open Designer Studios as the out of the box operator
  2. Click the Create button, highlight the Case menu option and click the desired case type to create.
  3. Observe the on screen error.

Root Cause

A defect or configuration issue in the operating environment: The version of Tomcat in use (Tomcat 6) isn't complaint with Pega Platform 7.2.1.


Make the following change to the operating environment: 
Upgrade to Tomcat version 7 or 8.


Published December 8, 2016 - Updated December 13, 2016

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