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Support Article

Unable to create cases



After upgrading to Pega Platform 7.2.1, when attempting to create a case from Designer Studio an error is seen on screen and the case creation does not complete.

Error Messages

Error in logs:
Caused by: java.lang.AbstractMethodError: org.apache.tomcat.dbcp.dbcp.DelegatingCallableStatement.setNString(ILjava/lang/String;)V 

Steps to Reproduce

  1. Open Designer Studios as the out of the box operator [email protected]
  2. Click the Create button, highlight the Case menu option and click the desired case type to create.
  3. Observe the on screen error.

Root Cause

A defect or configuration issue in the operating environment: The version of Tomcat in use (Tomcat 6) isn't complaint with Pega Platform 7.2.1.


Make the following change to the operating environment: 
Upgrade to Tomcat version 7 or 8.


Suggest Edit

Published December 14, 2016 - Updated October 8, 2020

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