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Support Article

Unable to create an Intent on clicking service a customer



Customer Service for Insurance 7.12 on Pega 7.1.5 is updated to Customer Service for Insurance 7.31 on Pega 7.3.1.
After the update, unable to create an Interaction after clicking the 'Service a customer' link on the portal.

Error Messages

Not Applicable

Steps to Reproduce

Click the 'Service a customer' menu option in the CSR portal.

Root Cause

The legacy CSR portal is not supported in Customer Service 7.31.


As a local-change, update the application to use the new Interaction portal.


Published December 14, 2018 - Updated December 2, 2021

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