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Support Article

Unable to create List Connectors for Social Engagement Projects

SA-10213

Summary



Developers are unable to create list connectors for social engagement projects. While saving a new list connector from pega social engagement landing page they are getting HTTP Response 500 error code.

Error Messages



pyLanding 1.the HTTP response code of 500 indicated a server error. The response data may contain a reason

Steps to Reproduce



1. Social Engagement Landing Page
2. Go To Connectors Tab
3. Select Project
4. Click (+) icon to add new list connector and fill details
5. Click "Save Changes"
6. Screen Refreshes but not listing the new connector added


Root Cause



The root cause of this problem is a defect in developer's application code/rules.
They had configured the connectors wrongly by using the same twitter key for multiple connectors.


Resolution



The explanation for this behavior is as follows:

The configuration of using the same key is not supported. Below note from twitter as well :-
 
The Twitter streaming api disconnects when multiple connections are created. To avoid this multiple connecters with same api keys are not allowed. Best to delete the old connecter and reuse the credentials.
https://dev.twitter.com/streaming/overview/connecting (check under disconnecting)


 

Published June 3, 2015 - Updated December 2, 2021

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