Support Article
Unable to create new case type after 7.2.1 upgrade
SA-26068
Summary
New case types cannot be created after upgrading to Pega 7.2.1.
Error Messages
Exception
com.pega.pegarules.pub.PRRuntimeException: Failed to find instance Data-Portal-DesignerStudio.pzModalEditor of type Rule-HTML-Section.
Steps to Reproduce
- Open an application.
- Click on Cases.
- Click on the 'Add a case type' link.
Root Cause
An issue in the custom application code or rules. A custom ProcessAction activity was executed.
Resolution
Remove the custom ProcessAction activity.
Published August 3, 2016 - Updated October 8, 2020
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