Support Article

Unable to create new case type after 7.2.1 upgrade



New case types cannot be created after upgrading to Pega 7.2.1.

Error Messages

Exception Failed to find instance Data-Portal-DesignerStudio.pzModalEditor of type Rule-HTML-Section.

Steps to Reproduce

  1. Open an application.
  2. Click on Cases.
  3. Click on the 'Add a case type' link.

Root Cause

An issue in the custom application code or rules. A custom ProcessAction activity was executed.


Remove the custom ProcessAction activity.


Published July 26, 2016 - Updated August 3, 2016

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