Support Article

Unable to create or assign coaching tips to a specific workgroup

SA-33654

Summary



Coaching tips that are newly created do not appear for the expected user.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create an operator in a different time zone than the server.
  2. Using that operator, create a coaching tip with a startDate of "now," where "now" is whatever your local time is currently.

Root Cause



The user is in a different time zone than the server. The logic used assumes all the dates and time are in the server's time zone.

Resolution



The software is working as expected.

Published February 13, 2017 - Updated March 1, 2017

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