Support Article
Unable to create or assign coaching tips to a specific workgroup
SA-33654
Summary
Coaching tips that are newly created do not appear for the expected user.
Error Messages
Not Applicable
Steps to Reproduce
- Create an operator in a different time zone than the server.
- Using that operator, create a coaching tip with a startDate of "now," where "now" is whatever your local time is currently.
Root Cause
The user is in a different time zone than the server. The logic used assumes all the dates and time are in the server's time zone.
Resolution
The software is working as expected.
Published March 2, 2017 - Updated December 2, 2021
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