Unable to create or assign coaching tips to a specific workgroup
SummaryCoaching tips that are newly created do not appear for the expected user.
Error MessagesNot Applicable
Steps to Reproduce
- Create an operator in a different time zone than the server.
- Using that operator, create a coaching tip with a startDate of "now," where "now" is whatever your local time is currently.
Root CauseThe user is in a different time zone than the server. The logic used assumes all the dates and time are in the server's time zone.
ResolutionThe software is working as expected.
Published February 13, 2017 - Updated March 1, 2017