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Support Article

Unable to create or save rulesets



Error occurs  on creating a new ruleset or saving an existing ruleset. This occurs in the Chrome browser.

Error Messages

pyComponentInterfaceClass—ABC does not exist or is not a valid entry for this ruleset and its prerequisites

Steps to Reproduce

  1. Access an instance in the Chrome browser.
  2. Create a new ruleset.
  3. Save the ruleset.

Root Cause

Issue occurred due to upgrading the Chrome browser to the current build version 73.0.3683.86 (Official Build) (64-bit).


Perform either of the following local-changes:
  • Use a different browser other than Chrome.
  • Downgrade the Chrome browser.
  • Do not auto save the username and password when using the Chrome browser.

Published August 15, 2019 - Updated December 2, 2021

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