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Support Article

Unable to create or update operator



Getting the error of Desired Value in baseclass while trying to create or update operator.

Error Messages

Not applicable

Steps to Reproduce

1. Enable security tracking for Operator Id class ( PDN article to enable security tracking.
2. Open SFA for Sales Ops portal.
3. Go to Operators link.
4. Update the any Out-of-the-box (OOTB) operator or any migrated operator and try to save it. While saving user is getting the error.

Root Cause

A defect in Pegasystems’ code or rules.

The issue is coming because we are trying to move a page(which is not a special java page) to the primary page(which is special java page), While moving the page the current code checks for pxObjClass(as a special java property) in the page being moved.

But here pxObjClass is there as a normal java property(not as a special java property).

Since it does not find pxObjClass as a special java property it tries to set it. However while setting it finds pxObjClass as normal property and then it complains.


Apply HFix-27789.


Suggest Edit

Published December 12, 2016 - Updated October 8, 2020

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