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Unable to create PDF using CreatePDF Utility, HTMLToPDF Activity



When using the CreatePDF SmartShape to generate a PDF from the content of an email, HTMLtoPDF fails for a few image URLs.

Error Messages

In the  logs:

Email - Caught PRException while fetching content 

In Tracer:

HTTP GET failed for

Steps to Reproduce

  1. Capture email content information.
  2. Store the information in the Properties.
  3. Reference these properties on a Section rule.
  4. Pass the Section rule to the CreatePDF SmartShape.

Root Cause

A defect in Pegasystems’ code or rules.
The REST call that fetched the image did not consider the JVM Proxy settings. As a result, the request failed to connect and timed out.


Apply HFix-53169.
Suggest Edit

Published March 19, 2020 - Updated October 8, 2020

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