Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to create Programs due to pyWorkID issue

SA-3905

Summary



We have recently upgraded our Production and Test environments to NBAM 7.11/PRPC 7.1.6. Post this, errors have been seen when running programs, but only sporadically and only in the Production environment. The error states that pyWorkID from the Data- class cannot be ‘seen’. This is not true, the Class Hierarchy is correct. It is possible to create an Activity in the Event Class that also does not ‘see’ the Property, meaning it is not an NBAM issue, but instead a core PRPC issue.
When the errors occur – and it does not impact all Programs, just a small percentage – Saving and Revalidating the Property (pyWorkID) fixes the issue.


Error Messages



2014-10-03 14:59:03,846 [ PegaRULES-Batch-3] [ STANDARD] [ ELMAKO:01.01.01] (able.Pega_DM_Batch_Work.Action) ERROR - Batch table creation failed reason :No type information avaliable for property: pyWorkID: code: <none> SQLState: <none> Message: <none>

Steps to Reproduce



Create a program in NBAM


Root Cause



The root cause was not identified as this issue occurred only 2 times. Performing a Save and Revalidating of the pyWorkID property has resolved the 2 occurrences that were encountered. We crossed checked PRPC cache synchronisation issues related to HFIX-9472 and confirmed that the required parameters are set correctly and all NBAM hotfixes are installed and found to be correct.


Resolution



Saving and Revalidating the pyWorkID in Data- class resolves the issue.

Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us