Support Article

Unable to create rules

SA-33546

Summary



User is unable create rules after upgrade from PRPC 6.3 to Pega 7.1.9. There is no error message on the screen.


Error Messages



Not Applicable


Steps to Reproduce



Create any rule after upgrade to Pega 7.1.9.


Root Cause



pyUrgencyAssignAdjust property of newAssignPage is having negative value, it should have value between 0 to 100.

User has customisedpyUrgencyAssignAdjust property value in NewDefaults activity.

In Pega 7.2 version, pyUrgencyAssignAdjust property is having IsUrgencyValue Edit Validate rule for validating values between 0 to 100.

But, in PRPC 6.3 SP1 version it is not having it.



Resolution



Perform the following local-change steps:
  1. Remove the customization done for pyUrgencyAssignAdjust in NewDefaults activity.
  2. Create an activity to update the pyUrgencyAssignAdjust value of newAssignPage page to 10 for already created rules.

Published February 10, 2017 - Updated March 2, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.