Support Article

Unable to create rules



User is unable create rules after upgrade from PRPC 6.3 to Pega 7.1.9. There is no error message on the screen.

Error Messages

Not Applicable

Steps to Reproduce

Create any rule after upgrade to Pega 7.1.9.

Root Cause

pyUrgencyAssignAdjust property of newAssignPage is having negative value, it should have value between 0 to 100.

User has customisedpyUrgencyAssignAdjust property value in NewDefaults activity.

In Pega 7.2 version, pyUrgencyAssignAdjust property is having IsUrgencyValue Edit Validate rule for validating values between 0 to 100.

But, in PRPC 6.3 SP1 version it is not having it.


Perform the following local-change steps:
  1. Remove the customization done for pyUrgencyAssignAdjust in NewDefaults activity.
  2. Create an activity to update the pyUrgencyAssignAdjust value of newAssignPage page to 10 for already created rules.

Published February 10, 2017 - Updated March 2, 2017

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