Support Article

Unable to discard delegated rules



The user is testing the check-in and check-out action for delegated rules, from the CaseManager portal. When they try to discard a checked-out delegated Rules, the action of discarding doesn't work (the rule remains in check-out state).

Error Messages

JS Error from IE debugger Uncaught TypeError: Cannot read property 'childNodes' of null

Steps to Reproduce

  1. Open a Delegated Rules from the CaseManager Portal
  2. Check-out the rules
  3. Click the discard button

Root Cause

A defect or configuration issue in the operating environment;
The user has a customizations on the pyCaseManager navigation menu from the PRPC v6.2SP2


Here’s the explanation for the reported behavior:
Upgrading the pyCaseManager and other UI rules by referring the
UI upgrade guide

Published May 24, 2017 - Updated June 9, 2017

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