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Support Article

Unable to drag and drop assignment from one work basket to other

SA-31423

Summary



User is unable to drag and drop assignments from one work basket to other.


Error Messages



Not applicable


Steps to Reproduce



From end user portal, try to move the work object into another workbasket.

Root Cause



The issue is arising because of using pyLabel in pyWorkBasketDetail, using pyCMDashboardDrag in place of pyLabel solved the issue.

However WorkQueue and the Operator Queue areas of the portal should refresh post drop of an assignment, to fix that issue updated control pyCMWorkDraggable.

Resolution



Apply HFix-30693 to solve the issue.
Suggest Edit

Published December 27, 2016 - Updated December 2, 2021

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