Support Article

Unable to enter large text in documentation description field



On entering large text in the Documentation Description field, an error message displays on the screen. This error message does not provide details about the character count.

Error Messages

Please correct the errors indicated and try again.

Steps to Reproduce

1. Log in to the application.
2. Launch Inbound Correspondence Interaction.
3. Enter text (more than 60 characters) in the Document Description field.

Root Cause

The error message text was not configured to display character count.


Perform the following local-change:

1) Open the section CPMNewInCorr.
2) Open the Document Description
properties .
3) On the Presentation tab, set the maximum character limit to 60 and select Display Character count as True.

Published June 9, 2017 - Updated August 2, 2017

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