Support Article

Unable to execute segments



User is facing issue in executing segments in both online and batch mode.MD window frozen in online mode and request never stops.

Error Messages

Error messages in log files:
-"Failed to obtain the environment parameter All Vantage variables relevent to Notification feature are not Configured "

-Segment execution stopped ending with following lines:
Leaving db_declare_cursor(SELECT SFT.VANTAGE_ALIAS             ,SFT.COL_NAME    ,SFT.SUBSTITUTION_FLG             FROM MATOOL.STORED_FLD_TEMPL SFT             WHERE SFT.SEG_ID = 365             AND SFT.SEG_TYPE_ID = 1)
Opening cursor
Cursor opened
No of elements = 1
In GVcompareVersion (6.7.0,6.0)  File: GV.c Line: 7726
Out GVcompareVersion (1)  File: GV.c Line: 7755
Out db_store_data
Out db_process()

Steps to Reproduce

Execute a segment.

Root Cause

Reported issue was identified to be a bug in MD similar to BUG-177393.


HotFix-962 has been provided to overcome this issue.
User has deployed and tested the patch provided. Segments executed successfully in both online and batch mode.


Published September 22, 2016 - Updated October 6, 2016

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