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Support Article

Unable to get pega login screen



After changing the unauthenticated access group, the pega login page does not appear.

Error Messages

PegaRULES Request Status
No such Rule-Application instance: myApplication 01.01.02
Unauthenticated or not available
No ID available
PegaRULES 6.2 SP2 (coreAssemblyCached_62SP2_0022)

Steps to Reproduce

  1. Save as the application rule to a new patch version.
  2. Point it to the application specific unauthenticated access group to the incorrect patch version
  3. Access prservlet url

Root Cause

The root cause of this problem is misconfiguration in the operating environment. The unauthenticated access group was pointing to a non existant application version.


This issue is resolved through the following local change:
Import a correct access group rule from a different working environment that is configured with a valid application rule

Published June 12, 2015 - Updated October 8, 2020

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