Support Article
Unable to get pega login screen
SA-10517
Summary
After changing the unauthenticated access group, the pega login page does not appear.
Error Messages
PegaRULES Request Status
fail
No such Rule-Application instance: myApplication 01.01.02
Unauthenticated or not available
No ID available
PegaRULES 6.2 SP2 (coreAssemblyCached_62SP2_0022)
Steps to Reproduce
- Save as the application rule to a new patch version.
- Point it to the application specific unauthenticated access group to the incorrect patch version
- Access prservlet url
Root Cause
The root cause of this problem is misconfiguration in the operating environment. The unauthenticated access group was pointing to a non existant application version.
Resolution
This issue is resolved through the following local change:
Import a correct access group rule from a different working environment that is configured with a valid application rule
Published June 12, 2015 - Updated October 8, 2020
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