Support Article

Unable to handle error when the data page throws an exception

SA-72449

Summary

Unable to handle error when the data page throws an exception.

Error Messages

Caught unhandled exception: java.net.SocketTimeoutException: Read timed out

Steps to Reproduce

Create a Connect-REST integration and call it from a data page
Load the data page from an activity and call this activity from an agent
At the activity level, check for errors in the data page by implementing a When rule whose conditional logic first tests whether the Data Page has 'messages', and then tests a value from the data page if no 'messages' exist , that is, the loading was successful
Fail the Connect-REST call with an exception

Root Cause

A defect in Pegasystems' code or rules. The step status failure on invoking the connector method, Connect-REST or SOAP, in the pxCallConnector activity is not cleared. As a result, the exception is propagated to the callers.

Resolution

Perform the following local change:

Call a Rule-Utility-Function to clear the step status failure. For example, call tools.getActivityStatus().clear() through the response data transform referenced in the data page.