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Support Article

Unable to install HFix-46606 for Pega Customer Service 8.2

SA-87763

Summary



Unable to install HFix-46606 for  Pega Customer Service 8.2.


Error Messages



Log messages:

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-CREDITLIMITAPPLICATION PYDEFAULT due to Database-BadClassDef    DMOrg-DMSample-Work-CreditLimitApplication; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-CREDITRISKRECOMMENDATION PYDEFAULT due to Database-BadClassDef    DMOrg-DMSample-Work-CreditRiskRecommendation; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-DATAINITIALIZATION PYDEFAULT  due to Database-BadClassDef    DMOrg-DMSample-Work-DataInitialization; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-TOPOFFERS PYDEFAULT  due to Database-BadClassDef    DMOrg-DMSample-Work-TopOffers; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-CREDITLIMITAPPLICATION PYDEFAULT  due to Database-BadClassDef    DMOrg-DMSample-Work-CreditLimitApplication; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-CREDITRISKRECOMMENDATION PYDEFAULT  due to Database-BadClassDef    DMOrg-DMSample-Work-CreditRiskRecommendation; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-DATAINITIALIZATION PYDEFAULT  due to Database-BadClassDef    DMOrg-DMSample-Work-DataInitialization; This may cause the wrong rule to run during rule execution. 

Unable to load RULE-OBJ-CASETYPE DMORG-DMSAMPLE-WORK-TOPOFFERS PYDEFAULT  due to Database-BadClassDef    DMOrg-DMSample-Work-TopOffers; This may cause the wrong rule to run during rule execution.



Steps to Reproduce

  1. Open the Import landing page.
  2. Select the HFIX-46606_8.1.jar file.
  3. Select the Advanced mode option.
  4. Import the hotfix.


Root Cause



The hotfix was installed using the user which did not have access to Pega Customer Service.


Resolution



Perform the following local-change:

Log in to the Pega application using the user which has access to administrator privileges for the Pega Customer Service application.
Suggest Edit

Published December 2, 2021

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