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Support Article

Unable to integrate with DocuSign



Unable to integrate with DocuSign and the DocuSign smart shape is unavailable.

Error Messages

Not Applicable.

Steps to Reproduce


Root Cause

Pega 7.1.4 does not support Add DocuSign and DocuSign smart shape functionality.


Install or upgrade to Pega 8 or higher.


Published August 19, 2019 - Updated December 2, 2021

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