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Support Article

Unable to launch an intent task from the Action menu



The out-of-the-box StartTaskFromTakeActionMenu JavaScript function to launch or open an intent task or service item does not work. This occurs post update to Pega 7.3.1.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update from Pega 7.1.7 to Pega 7.3.1
  2. Log in to the application
  3. Create an interaction
  4. Click one of the custom buttons to close the current interaction and open a new one

Root Cause

An issue in the custom application code or rules. The StartTaskFromTakeActionMenu uses the tab manager event driven model which is not supported in Pega 7.3.1.


Perform the following local-change:

Use CreateNewWork function to create new interactions or tasks.


Published July 31, 2018 - Updated December 2, 2021

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