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Support Article

Unable to launch MyRules and manage profile section

SA-39640

Summary



When user trying to launch the 'My Rules' and try to edit one of the delegated data page rule and 'loading' message is shown in the screen share, instead of rule in edit mode.

The issue is with Pega Claims Workstation+ for Healthcare 7.1.


Error Messages



Not Applicable


Steps to Reproduce



Try to edit one of the delegated data page rule.


Root Cause



A defect or configuration issue in the operating environment.

User does not have control to install ActiveXControls and Administrator privilege was given to install it.

Resolution



Make the following change to the operating environment:

Install the Pega ActiveXControl in the environment to address this issue.

Published August 17, 2017 - Updated December 2, 2021

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