Support Article
Unable to launch popup in Chrome and Safari
SA-3277
Summary
User is launching the popup window using openUrlInDialog conditionally within a javascript code. It is working fine in IE, Mozilla but is not working in Chrome and Safari.
Error Messages
No error message but the modal dialog popup doesn't open.
Steps to Reproduce
1. Create a section containing check box control.
2. Launch a modal dialog on clicking checkbox
Root Cause
NA
Resolution
Instead of using 'Run Script' action, specify action as OpenUrlInWindow (specifying the condition in the event) for the OnClick event.
Published January 31, 2016 - Updated October 8, 2020
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