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Support Article

Unable to load dashboard while switching between applications



Unable to load the dashboard while switching between application portals.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create two applications, Application1 and Application2.
  2. Add or remove widgets to create separate dashboards for the applications.
  3. Create access groups for both the applications.
  4. Create an operator and assign both the access groups to this operator.
  5. Log in to the application. The initial dashboard displays.
  6. Switch to the other application. The dashboard is blank.

Root Cause

A defect in Pegasystems’ code or rules.

When an operator has access to multiple application's dashboards, the operator can switch between the applications; however, the personalized (application specific) dashboard is not updated.


Apply the following hotfixes:
  1. HFix-50637
  2. HFix-53799

Published August 17, 2019 - Updated December 2, 2021

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