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Support Article

Unable to load data pages and UI on the dashboard



Unable to load data pages and UI on the dashboard post upgrade to Pega Platform 8.1.3.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the application.
  2. Navigate to the dashboards.
  3. Select a dashboard.
  4. Search by a field. View the results on the Dashboard grid. 
  5. Expand the grid record.
  6. Navigate to the internal grid. 
  7. Select the option to open the modal window. The data or values do not display.

Root Cause

A defect in Pegasystems’ code or rules.


This feature is implemented in the Pega Platform 8.1.6.
Suggest Edit

Published September 11, 2020 - Updated December 2, 2021

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