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Support Article

Unable to localize Computer telephony integration alerts



Unable to localize Pega Computer telephony integration (CTI) Alerts and Confirm messages. Pega CTI message always displays in English due to hard code strings.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the Interaction portal
  2. Log in to CTI
  3. Start a new call from the CTI menu
  4. Enter a non-existing number
  5. Click Call

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-47577.


Published October 10, 2018 - Updated December 2, 2021

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