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Support Article

Unable to localize tab headers using CPM 7.1.3

SA-14967

Summary



In Customer Process Manager (CPM) CSR Portal, unable to localize default tab header names with 7.1.3 version.


Error Messages



Not Applicable.


Steps to Reproduce



1. In CPM 7.1.3 system, launch CPM CSR portal.
2. Launch an interaction.
3. The default tabs displayed are 'Account' and 'Summary'.

4. Try to localize the tab names with field values 'pyCaption', 'pyLabel' and 'DriverCategory'. Localized values are not being displayed.

Root Cause



A defect in Pegasystems’ code or rules.
The non-auto generated section 'CPMNavigationTab' which fetches the default tab names from CPM Composite is not using localization code to fetch the localized values.


Resolution



Apply HFix-23943 and create field values using 'pyCaption' to resolve the reported behavior.

 

Published October 15, 2015 - Updated December 2, 2021

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