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Support Article

Unable to localize tab headers using CPM 7.1.3



In Customer Process Manager (CPM) CSR Portal, unable to localize default tab header names with 7.1.3 version.

Error Messages

Not Applicable.

Steps to Reproduce

1. In CPM 7.1.3 system, launch CPM CSR portal.
2. Launch an interaction.
3. The default tabs displayed are 'Account' and 'Summary'.

4. Try to localize the tab names with field values 'pyCaption', 'pyLabel' and 'DriverCategory'. Localized values are not being displayed.

Root Cause

A defect in Pegasystems’ code or rules.
The non-auto generated section 'CPMNavigationTab' which fetches the default tab names from CPM Composite is not using localization code to fetch the localized values.


Apply HFix-23943 and create field values using 'pyCaption' to resolve the reported behavior.


Published October 15, 2015 - Updated December 2, 2021

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