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Unable to log in to application with LDAP credentials



Unable to log in to the application using the new functional ID that is configured and created for Active Directory Authentication testing. However, the server connectivity test works correctly.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A software use or operation error.
The Search parameters were set incorrectly.


Perform the following local-change:

Manually enter the Search filter criteria that contains the following inputs,
  1. Directory Context: Defines the branch in the Directory Information Tree (DIT) that contains information about users who are authenticated by the Authentication server.

    For example:

    ou=people, dc=yourco, dc=com

  2. Search filter: Set the Search filter to (cn=%V), where %V is the user ID which the user enters to log in.

  3. An attribute present in the LDAP server created, checks with the uid. The login user ID checks with the uid in the LDAP server.
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Published June 23, 2020 - Updated December 2, 2021

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