Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to log in to application when offline is enabled



Pega Hybrid Client (HC) is installed on Pega 8.2.2.

Unable to log in to the application when offline is enabled for any case type.

Error Messages

Your session has expired. Please login again.

Error on the device is: W/ErrorResponse: Could not parse error from WWW-Authenticate Header.

Steps to Reproduce

  1. Mark any case type as Offline enabled.
  2. Log in to the application.

Root Cause

In Pega 8.2, the mobile client was set to use oAuth authentication by default. The issue occurred because the offlinehttp service was set with the basic Auth and user had the same authentication as the client.


Make the following change to the operating environment:

Change offlinehttp authentication to oAuth.

Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us