Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to log off completely in IE 11 and Firefox 31

SA-10583

Summary



When logging off from the application and choosing the return to PRPC button, the user is logged back in without re-entering credentials. 

Error Messages



Not Applicable

Steps to Reproduce



1. Log in to PRPC 6.2 through single sign-on (SSO).
2. Click the log-off link.
3. Click the link to return.

Root Cause



The root cause of this problem is a defect in custom application code or rules. Web-Session-Return HTML stream was overridden with custom code. In order to log off completely from a custom SSO solution, redirect to the SSO log-off page on logout and Web-Session-Return.

Resolution



Update the Web-Session-Return stream to refer directly to the SSO log-off page using a meta tag.
For example: <META http-equiv="refresh" content="0;URL=https://smlogin/your_SSOsolution/ssologout/Logout.html" />

Published May 23, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us