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Support Article

Unable to log off completely in IE 11 and Firefox 31



When logging off from the application and choosing the return to PRPC button, the user is logged back in without re-entering credentials. 

Error Messages

Not Applicable

Steps to Reproduce

1. Log in to PRPC 6.2 through single sign-on (SSO).
2. Click the log-off link.
3. Click the link to return.

Root Cause

The root cause of this problem is a defect in custom application code or rules. Web-Session-Return HTML stream was overridden with custom code. In order to log off completely from a custom SSO solution, redirect to the SSO log-off page on logout and Web-Session-Return.


Update the Web-Session-Return stream to refer directly to the SSO log-off page using a meta tag.
For example: <META http-equiv="refresh" content="0;URL=https://smlogin/your_SSOsolution/ssologout/Logout.html" />

Published May 23, 2016 - Updated October 8, 2020

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