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Unable to log into mobile: Cannot log in due application error



Unable to log into custom mobile application with credentials.

Error Messages

On screen: Cannot log in due application error. See logs
On logs: Cannot set property 'busyIndInterval' of null

Steps to Reproduce

Log into the mobile app with the credentials.

Root Cause

An issue in the custom application code or rules:
pega.u.d.gBusyInd.busyIndInterval was null and an If condition was missing. Hence, Cannot set property 'busyIndInterval' of null error occurred.


Perform the following local-change:

Add If condition in userworkform script tag to check whether object 'pega.u.d.gBusy' is available.

<script type="text/javascript">
 pega.u.d.busyIndInterval = 0;

Published January 5, 2017 - Updated October 8, 2020

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