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Support Article

Unable to log in to the Pega application

SA-68582

Summary



Unable to log in to the Pega application and error displays on the screen. This is a cloned system created using the native database tools.


Error Messages



Error on screen:

There has been an issue; please consult your system administrator

Error in  the log:

/* Problem executing pzAssemblePreprocess for RULE-HTML-HARNESS @BASECLASS ACTIVITYSTATUSERROR 320130919T003254.130 GMT com.pega.pegarules.pub.PRRuntimeException: PRRuntimeException */

Caused by: 
com.pega.pegarules.data.internal.clipboard.directstream.BadStreamDataException: Truncated binary stream encountered; expected decompressed size of 577665, but actually got 82072
    at com.pega.pegarules.data.internal.clipboard.directstream.InflaterV7.inflateV7(InflaterV7.java:51)
    at com.pega.pegarules.data.internal.access.CompressImpl.inflate(CompressImpl.java:176)
    ... 56 more



Steps to Reproduce

  1. Move an instance from one database to another.
  2. Truncate the BLOB columns.


Root Cause



A third-party product issue.
The below error occurs while moving the table data from the current system to the Sandbox system.

DSNU1231I -DB01 313 11:52:35.51 DSNUULVA - LENGTH OF OUTPUT RECORD IS TOO LONG FOR TABLE your_schema.PR4_RULE             

DSNU1233I -DB01 313 11:52:35.73 DSNUULVA - DATA IS TOO LONG FOR FIELD PZPVSTREAM, TABLE your_schema.PR4_RULE              

 DSNU038I    313 11:52:35.85 DSNUGSDA - BLOCK SIZE FOR DCB, DDNAME SYS00051, IS TOO SMALL, MUST BE AT LEAST 32762 BYTES 

-DSNU016I    313 11:52:35.86 DSNUGBAC - UTILITY BATCH MEMORY EXECUTION ABENDED, REASON=X'00E40079'


Resolution



Make the following change to the operating environment:

Increase the BLOB size.


 
Suggest Edit

Published January 4, 2019 - Updated October 8, 2020

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