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Support Article

Unable to log into PegaCall



Using CTLink Engine, when an operator tries to log in to PegaCALL, the login fails and they see the below error.

Error Messages

12: Failed to access the device to retrieve the current state. Device [012721715032]

Steps to Reproduce

1) Log in to hardphone
2) Attempt to log into PegaCall

Root Cause

Firewall ports not open


Open the ports needed for PegaCall. These are found in the data transform rule. 
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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