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Support Article

Unable to log into PegaCall

SA-534

Summary



Using CTLink Engine, when an operator tries to log in to PegaCALL, the login fails and they see the below error.

Error Messages



12: Failed to access the device to retrieve the current state. Device [012721715032]


Steps to Reproduce



1) Log in to hardphone
2) Attempt to log into PegaCall


Root Cause



Firewall ports not open



Resolution



Open the ports needed for PegaCall. These are found in the data transform rule. 
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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